Refund & Cancellation Policy

Last updated: 2 October 2026

Shale AI credits

• If a generation fails on our side, the credits for it are returned to your balance automatically.
• If you are charged twice or charged without receiving credits, email us within 7 days with the transaction ID. Verified cases are refunded to the original payment method within 5–7 working days.
• Credits that have been used are not refundable. Unused credits from a purchase can be refunded on request within 7 days of that purchase.

Channel Care (monthly service)

• You can cancel at any time. Cancellation stops the next month's billing.
• If you cancel during a month, we refund the share of that month's fee for videos not yet produced. Videos already delivered are not refundable.
• If we cannot start your work within 7 days of payment, you can ask for a full refund.

How to ask

Email humhaiakshat@gmail.com with your name, payment date and transaction ID. We reply within 2 working days.